Buffalo Filter ViroVac - Manual (Page 23)

4.1 Equipment Return
For the quickest response to your service needs, please follow these procedures:
Step 1: Write down model and the serial number of the ViroVac™ Smoke Evacuation System.
Step 2: Call Customer Service at the toll free or local number listed and describe the problem.
Step 3: If the problem cannot be resolved over the phone and the equipment must be returned
for repair, you must obtain a “Return Material Authorization” (RMA) number from Customer
Service before returning the system.
Step 4: If you have the original packing for your ViroVac™ Smoke Evacuation System, use it to
properly return your unit. If you do not have the original packing material, ask Customer Service
for advice on how to pack the unit for return shipment.
Step 5: Freight for all returned goods should be prepaid by the shipper. Address will be supplied
by Customer Service.
4.2 Ordering Information
To reorder, obtain replacement parts or to return a unit for service, call Customer Service at:
800-343-2324
OR
(716) 835-7000
or contact your authorized BUFFALO FILTER Distributor/Representative.
BUFFALO FILTER ViroVac™ Smoke Evacuation System versions available:
• 100/120 VAC 50/60 Hz
• 220/240 VAC 50/60 Hz
Available accessories:
• ViroSafe® Filters
• Suction Canister
• EZ Link Remote Activation Device
• Hoses & Tubing
• Reducer Fittings
• Electrosurgical Pencil Adapters
• Electrosurgical Smoke Pencil
Customer Service
Section 4.0