Awntech California User Manual
Page 8
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RETURN QUALIFICATION: You can only return a product if it is defective upon arrival. If you simply do not like it for
any other reason, you will be given merchandise credit only.
DAMAGED MATERIAL: Damage occasionally occurs during shipping. Scrapes, dents, and rips in the outer
packaging that could indicate possible damage should be described to the carrier at the time of delivery. If damage to
the product seems apparent, the shipment should be refused.
FABRIC DYE-LOT AND LIGHTING VARIATION: Fabric dyes may vary slightly from run to run. This is a normal and
unavoidable. Different lighting types and lighting direction may cause the fabric you chose on the website to appear
slightly different than the actual fabric does in full sunlight.
TRIPLE CHECK YOUR MEASUREMENTS: To avoid disappointment and frustration, please triple check all
measurements to assure that your awning will fit properly in the location you intend. Please make sure that you have
at least 1’-2’ extra wide area available to install the awning and also make sure that you have enough open space for the
projection.
HAZARDOUS MATERIAL QUALIFICATIONS: None
RETURNS/ORDER EXCEPTION CONTACT:
Customer Service: Phone 817-354-9600, Fax 817-354-9612, email
TO ACQUIRE A RETURN OR REPAIR AUTHORIZATION NUMBER
YOU MUST GO THROUGH OUR WARRANTY PROCESS BELOW
1.
Email or mail a photo of the damaged parts to:
EMAIL:
MAIL: Customer Support, Awntech Corporation, 10950 S. Pipeline Rd., Bldg. 1, Euless, TX 76040
Authorized returns should be shipped to:
Returns
Awntech Corporation
10950 S. Pipeline Road, Buildings 1-2
Euless, TX 76040
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