AOC A2472PWH - Manual (Page 67)

67
EASE PROGRAME
Only for AOC branded monitors sold within the continental United States.
All AOC branded monitors are now covered by the EASE Program. If your monitor malfunctions at
any time during the first three months, AOC will provide a replacement monitor within 72 hours
after you are approved for our program. If your monitor qualifies for the EASE program, AOC will
pay for freight both ways.
Step 1: Phone our TECH Department at 888.662.9888.
Step 2: Fill out and return EASE registration forms by mail or fax.
Step 3: We will issue a Return Authorization Number upon verification into the program.
Step 4: A monitor will be advance shipped to your location.
Step 5: We will issue a UPS Call Tag to pick up the defective unit.
Step 6: Please review the following chart to see your EASE program qualifications.
WARRANTY PERIOD COVERAGE AT NO
CHARGE
CUSTOMER CHARGES
Within the first three months
of purchase: Covered by EASE - New AOC monitor - Call tag
dispatched and return freight
charges via UPS - None*
Between 4 months – 1 Year - All Parts & Labor Including
CRT Tube & LCD Panel - UPS Return Freight to AOC
Between 1 Year - 3 Years:
Covered by standard limited
warranty - Parts & Labor (excluding
CRT Tube & LCD Panel) - UPS Return Freight to AOC
*AOC will need to obtain a credit card number if you would like to get a new AOC monitor
advanced shipped to your location, prior to the defective unit arriving at AOC’s service center.
If you do not wish to supply a credit card, AOC will only ship the new monitor, once the defective
unit arrives at the AOC service center.
www.aocmonitor.com