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AltiGen MAXCS 7.5 AltiReport User Manual

Page 72

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AltiReport

Manual

The data is also reported in two graphs:

Figure 24. The top graph shows the number and percentage of calls answered within the

specified time periods (in increments of 60 seconds, in this case). The bottom
graph shows, cumulatively, how many and what percent of calls were answered
as the time periods progress.

Data Source

All data from the table CDRMAIN