Compaq ProLiant ML530 - Manual (Page 22)

QuickSpecs
Compaq ProLiant ML530
Generation 2 (G2)
DA-11359 North America — Version 7 — June 27, 2002 22
Options
CarePaq Priority Services for ProLiant Servers - Priority Silver Service and Support Offerings
(CarePaq Services) (continued)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
proactive patch notification, 1 System Healthcheck per year (2-5-2 Part Number for
Canada)
FP-M04C3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
proactive patch notification, 1 System Healthcheck per year (2-5-2 Part Number for
Canada)
FM-M04E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
proactive patch notification, 1 System Healthcheck per year (6-3 Part Number for U.S.)
239940-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (2-5-2 Part Number for U.S.)
FP-M24C3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (2-5-2 Part Number for Canada.)
FM-M24E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (6-3 Part Number for U.S.)
239942-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell
NetWare Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (2-5-2 Part Number for U.S.)
FP-N04C3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell
NetWare Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (2-5-2 Part Number for Canada)
FM-N04E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell
NetWare Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (6-3 Part Number for U.S.)
239980-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Novell NetWare Operating System (2-5-2 Part Number for U.S.)
FP-N24C3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Novell NetWare Operating System (2-5-2 Part Number for Canada.)
FM-N24E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Novell NetWare Operating System (6-3 Part Number for U.S.)
239982-002
CarePaq Priority Services for ProLiant Servers – Priority Gold
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, proactive revision management,
Upgrade impact planning, 2 System Healthcheck per year (2-5-2 Part Number for U.S.)
FP-M08C3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, proactive revision management,
Upgrade impact planning, 2 System Healthcheck per year (2-5-2 Part Number for
Canada)
FM-M08E3-36