Jeep 2011 Grand Cherokee - Owner Manual - Manual (Page 478)

CAUTION!
Tow hooks are for emergency use only, to rescue a
vehicle stranded off road. Do not use tow hooks for
tow truck hookup or highway towing. You could
damage your vehicle.
SHIFT LEVER OVERRIDE
If a malfunction occurs and the shift lever cannot be
moved out of the PARK position, you can use the
following procedure to temporarily move the shift lever:
1. Firmly set the parking brake.
2. Turn the ignition switch to the ON/RUN position
without starting the engine.
3. Remove the rubber liner from the cupholder (located
next to the shifter on the center console).
4. Using a screwdriver or similar tool, carefully remove
the shift lever override access cover, located on the
bottom of the cupholder.
5. Press and maintain firm pressure on the brake pedal.
6. Using the screwdriver or similar tool, press and hold
the shift lock lever down.
Shift Lever Override Access Cover
476 WHAT TO DO IN EMERGENCIES