Tri-Tronics ViceBreaker H2 - Manual (Page 14)

Page 22 Page 23
PRODUCT SAFETY
The ViceBreaker
® H2 by Tri-Tronics has two independent circuits that are
designed to prevent excessive electrical stimulation. One is located in the transmitter,
the other is in the collar. Like all other parts of our products, these safety circuits
receive special attention in Tri-Tronics environmental, reliability and quality analysis.
SERVICE AND WARRANTY
Customer Service
We hope that this guide has been helpful. If you have any questions, or you
suspect your ViceBreaker
® H2 is malfunctioning, please contact our Customer
Service Department at [email protected] or 1-800-808-8423 (VICE). Before
you call, please read the “Troubleshooting Guide.”
Factory Warranty
The ViceBreaker
® H2 is covered by a two-year warranty on parts and labor. The
warranty is transferable to a new owner, but does not cover physical damage or
abuse. The warranty is also void if the ViceBreaker
® H2 has been altered or
unauthorized service work has been attempted.
Repair Procedure
Always call our Customer Service Department before sending your ViceBreaker
®
H2 in for repairs. If you send your ViceBreaker ® H2 in for repair, either while
under warranty or out of warranty, we may replace it with a reconditioned unit.
TROUBLESHOOTING GUIDE
Note: About Cold Weather Performance
All batteries experience a normal drop in voltage during cold weather. As a battery
powered device, your ViceBreaker
® H2 can be affected by normal voltage drops
during winter months and experience such things as:
• Batteries can run down more rapidly
• Unit can be “dead” before you expected based on last charging
• Stimulation can be less strong
• Unit can turn itself off (evidence of low batteries)
For best performance during winter months, follow these guidelines:
1. Keep the unit at room temperature when it is not being used. Do not store
overnight in unheated areas such as vehicles, sheds, or garages.
2. Charge the unit at room temperature. If the unit is cold, give it two hours to
reach room temperature before charging.
3. Charge more frequently. Note: The ViceBreaker ® H2 collar may be left on
charge when not in use (“trickle charge”).
4. Check frequently for the low battery indicator.
Your ViceBreaker
® H2 is likely to function trouble-free for years. If you do
experience difficulties, please consult this troubleshooting guide.
Problem #1: No stimulation – the collar light won’t illuminate when a transmitter
button is pressed.
The collar has not been activated. The collar must be turned on or it won’t
work at all. Page 9.
Transmitter intensity dial is set on “N”. Select a position other than “N”. Page 9.