Dell Studio XPS 8000 (Late 2009) User Manual

Page 42

Using Support Tools

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden

diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display

a screen image, contact Dell (see

Ensure that the computer is connected to an

electrical outlet that is known to be working

properly.
Turn on (or restart) your computer.

When the DELL

™

logo appears, press

immediately. Select Diagnostics from the

boot menu and press .

NOTE: If you wait too long and the operating

system logo appears, continue to wait until

you see the Microsoft

Windows

desktop;

then, shut down your computer and try again.
NOTE: If you see a message stating that no

diagnostic utility partition has been found,

run the Dell Diagnostics from the

Drivers

and Utilities disc.

If Pre-boot Self Assessment (PSA) is invoked:

The PSA starts running tests.

If the PSA completes successfully, the

following message is displayed:

“No

problems have been found

with this system so far.

Do you want to run the

remaining memory tests? This

will take about 30 minutes

or more. Do you want to

continue? (Recommended).”
If you are experiencing memory issues

press , else press . The following

message is displayed:

“Booting Dell Diagnostic

Utility Partition. Press any

key to continue.”
Press any key to go to the

Choose An

Option window.