Keyboard problems, External keyboard problems, Unexpected characters – Dell Inspiron 1300 User Manual

Page 64

Solving Problems

Keyboard Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTE:

Use the integrated keyboard when running the “

Dell Diagnostics

” or the

system setup program. When you

attach an external keyboard, the integrated keyboard remains fully functional.

External Keyboard problems

NOTE:

When you attach an external keyboard, the integrated keyboard remains fully functional.

HECK

THE

KEYBOARD

CABLE

—

Shut down the computer. Disconnect the keyboard cable and check it for

damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.

HECK

THE

EXTERNAL

KEYBOARD

—

1 Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3 From the Windows desktop, click the Start button→ Programs→ Accessories, and click Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

VERIFY

THAT

THE

PROBLEM

WITH

THE

EXTERNAL

KEYBOARD

CHECK

THE

INTEGRATED

KEYBOARD

—

1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button→ Programs→ Accessories, and click Notepad.
5 Type some characters on the internal keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. See “

Contacting Dell

.”

THE

KEYBOARD

DIAGNOSTICS

TESTS

—

Run the PC-AT Compatible Keyboards tests in the Dell

Diagnostics. See “

Dell Diagnostics

.” If the tests indicate a defective external keyboard, see “