Dell Inspiron One 19 (Mid 2009) - Manual (Page 62)

60
Getting Help
Diagnostic Checklist
Name: •
Date: •
Address: •
Phone number: •
Service Tag (bar code on the back of the •
computer):
Express Service Code:
•
Return Material Authorization Number (if •
provided by Dell support technician):
Operating system and version:
•
Devices: •
Expansion cards: •
Are you connected to a network? Yes /No •
Network, version, and network adapter: •
Programs and versions: •
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic •
code:
Description of problem and troubleshooting
•
procedures you performed:
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.