Troubleshooting – Dell Ink-Free Printer PZ310 User Manual

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Status Indicator Information, Troubleshooting, and Specifications

Troubleshooting

Problem

Possible Causes and Solutions

The printer does not turn

on when the power

button is pressed.

1 The battery is out of charge. Charge the battery or

connect to the AC adapter.

2 The battery is not inserted correctly. Ensure that

the battery is inserted correctly (see "Installing the

3 The AC adapter is not connected to the printer

correctly. Ensure that the AC adapter is connected

Unable to load photo

paper.

The photo papers may not be suitable for your

printer. Use only Dell-branded ZINK™ Photo

Papers.

The paper jammed

before printing (nothing

has been ejected).

Check if there is paper in the media tray. If so,

ensure that the paper is loaded correctly. If not,

load a new pack of ZINK Photo Paper.
Check if the photo paper is bent or wrinkled. If so,

replace with a new photo paper. Ensure that it is

The paper jammed while

printing (part of the

photo has already been

ejected).

Do not pull out the photo paper. It will cause

hardware damage and expire warranty. Please

turn off the printer, and then turn it on again.

The photo paper will be automatically ejected.

The printed photo has

streaks (lines or marks of

different color from the

background).

Turn off the printer. Open the media cover and

remove the photo paper. Place the ZINK Smart

Sheet in the paper tray with its barcode facing

down. Close the media cover and turn on the

printer. The Smart Sheet will be automatically

ejected and cleans the print head.