Dell 500GB Portable External Hard Drive USB 3.0 - Manual (Page 11)

Troubleshooting 11
Troubleshooting
This section is designed to walk you through troubleshooting steps in order to
identify solutions to commonly experienced issues with USB-connected
external drives.
Issues and Solutions
Steps Symptom Solution
1 Drive is not recognized by
the system.
a Check the USB connection.
Disconnect and re-connect to a
different USB port.
b Check the connection between the
USB 3.0 adapter and the drive. The
hard drive LED should turn on if
the hard drive is receiving adequate
power.
c Check the USB 3.0 data cable, or try
using an alternate cable.
2 Slow data transfer rate Ensure that the drive is connected to a USB 3.0
port. Refer to the user guide of your computer
manufacturer to determine the location of the
USB 3.0 ports on your computer.
3 AutoPlay not popping up a Check the AutoPlay settings in
Windows.
b Open AutoPlay by clicking the Start
button, and then clicking Control
Panel. In the search box, type
autoplay, and then click AutoPlay in
the options.
c To turn AutoPlay on, select the Use
AutoPlay for all media and devices
checkbox.
HardDrive.book Page 11 Thursday, September 20, 2012 2:30 PM