Dell SE197FP Monitor - Manual (Page 26)

Product Specific Problems
l Adjust Phase and Clock controls through OSD
l Perform monitor reset
l Check environmental factors
l Relocate and test in another room
Missing Pixels LCD screen has spots l Cycle power on-off
l These are pixels that are permanently off and is a natural
defect that occurs in LCD technology
Stuck-on Pixels LCD screen has bright spots l Cycle power on-off
l These are pixels that are permanently on and is a natural
defect that occurs in LCD technology
Brightness Problems Picture too dim or too bright l Perform monitor reset on "All Settings"
l Press Auto Adjust button
l Adjust brightness & contrast controls
Geometric Distortion Screen not centered correctly l Perform monitor reset on "Position Settings Only"
l Press auto-adjust button
l Adjust the centering controls
l Ensure monitor is in proper video mode
Horizontal/Vertical Lines Screen has one or more lines l Perform monitor reset on "All Settings"
l Press Auto Adjust button
l Adjust Phase and Clock controls via OSD
l Perform monitor self-test feature check and determine if
these lines are also in self-test mode
l Check for bent or broken pins
Sync Problems Screen is scrambled or appears torn l Perform monitor reset on "All Settings"
l Press Auto Adjust button
l Adjust Phase and Clock controls via OSD
l Perform monitor self-test feature check to determine if
scrambled screen appears in self-test mode
l Check for bent or broken pins
l Boot up in the "safe mode"
LCD Scratched Screen has scratches or smudges l Turn monitor off and clean the screen
l For cleaning instruction, see Caring for your Monitor .
Safety Related Issues Visible signs of smoke or sparks l Do not perform any troubleshooting steps
l Monitor needs to be replaced
Intermittent Problems Monitor malfunctions on & off l Ensure monitor is in proper video mode
l Ensure video cable connection to computer and to the flat
panel is secure
l Perform monitor reset on "All Settings"
l Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode
Missing Color Picture missing color l Perform monitor self-test feature check
l Check connection integrity at both end of the video cable
l Check for bent or broken pins
Wrong Color Picture color not good l Change the color to "User Preset"
l Adjust R/G/B value of "User Preset"
Image retention from a static image left on the
monitor for a long period of time Faint shadow from the static image
displayed appears on the screen l Use the Power Management feature to turn off the
monitor at all times when not in use
l Alternatively, use a dynamically changing screensaver
SPECIFIC
SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS
Screen image is
too small Image is centered on screen, but does
not fill entire viewing area l Perform monitor reset on "All Settings"
Cannot adjust the
monitor with the
buttons on the
front panel OSD does not appear on the screen l Turn the monitor off and unplug the power
cord and then plug back and power on
The monitor will
not go into power
saving mode. No picture, the LED light is green. When
press "+", "-" or "Menu" key, the
message " No input signal " will appear. l Move mouse or hit any key on the keyboard
on the computer or activate video player,
then access the OSD to set both
Audio/Video to " off " state.