Common problems – Dell UltraSharp 34 Curved Monitor User Manual
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| Troubleshooting
Common Problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions:
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off
No picture
• Ensure that the video cable connecting the monitor and the
computer is properly connected and secure.
• Verify that the power outlet is functioning properly using
any other electrical equipment.
• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected in the
menu.
No Video/Power
LED on
No picture or no
brightness
• Increase brightness & contrast controls via OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected in the
Poor Focus
Picture is fuzzy,
blurry, or
ghosting
• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the correct aspect ratio.
Shaky/Jittery
Video
Wavy picture or
fine movement
• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in another room.
Missing Pixels
LCD screen has
spots
• Cycle power On-Off.
• Pixel that is permanently Off is a natural defect that can
occur in LCD technology.
• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at: http://www.dell.com/
support/monitors.
Stuck-on Pixels
LCD screen has
bright spots
• Cycle power On-Off.
• Pixel that is permanently off is a natural defect that can
occur in LCD technology.
• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at: http://www.dell.com/
support/monitors.
Brightness
Problems
Picture too dim
or too bright
• Reset the monitor to factory settings.
• Adjust brightness & contrast controls via OSD.
Geometric
Distortion
Screen not
centered
correctly
• Reset the monitor to factory settings.
• Adjust horizontal & vertical controls via OSD.