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Returning items for repair under, Warranty or for credit – Dell Inspiron 570 (Late 2009) User Manual

Page 54

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52

Getting Help

Returning Items for Repair

Under Warranty or for Credit

Prepare all items being returned, whether for

repair or credit, as follows:

NOTE: Before you return the product to

Dell, make sure to back up any data on

the hard drive and on any other storage

device in the product. Remove any and

all confidential, proprietary and personal

information, as well as removable media,

such as CDs. Dell is not responsible for any

of your confidential, proprietary or personal

information; lost or corrupted data; or

damaged or lost removable media that may

be included with your return.

Call Dell to obtain a Return Material

1.

Authorization Number, and write it clearly

and prominently on the outside of the box.

For the telephone number to call your region,

see “Contacting Dell” on page 55.
Include a copy of the invoice and a letter

2.

describing the reason for the return.
Include a copy of the Diagnostics Checklist (see

3.

“Diagnostic Checklist” on page 54), indicating

the tests that you have run and any error

messages reported by the Dell Diagnostics

(see “Dell Diagnostics” on page 36).
Include any accessories that belong with the

4.

item(s) being returned (power cables, software,

guides, and so on) if the return is for credit.
Pack the equipment to be returned in the

5.

original (or equivalent) packing materials.

This manual is related to the following products: