Dell Inspiron 620 (Mid 2011) - Manual (Page 58)

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Getting Help
Diagnostic Checklist
• Name:
• Date:
• Address:
• Phone number:
• Service Tag and Express Service Code
(located on a label at the back of the
computer):
• Return Material Authorization Number
(if provided by Dell support technician):
• Operating system and version:
• Devices:
• Expansion cards:
• Are you connected to a network? Yes/No
• Network, version, and network adapter:
• Programs and versions:
See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
• Error message, beep code, or diagnostic
code:
• Description of problem and
troubleshooting procedures you
performed: