Troubleshooting a hard drive – Dell PowerVault DR4100 User Manual
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NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on
then the SD card is not writeable.
1.
Enter the System Setup and ensure that the Internal SD Card Port is enabled.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system.
CAUTION: If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen
of the System Setup, you must follow the instructions in step 4 through step 7 to avoid loss of data.
NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next
reboot, the system displays a message indicating the failure.
4.
If the Internal SD Card Redundancy option is set to Disabled, replace the failed SD card with a new SD card.
5.
If SD card 1 has failed, remove the card from SD card slot 1. If SD card 2 has failed, install a new SD card in SD
card slot 2 and proceed to step 7.
6.
Remove the card present in SD card slot 2 and insert it into SD card slot 1.
7.
Insert the new SD card into SD card slot 2.
8.
Close the system.
9.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is
enabled.
11. Check if the SD card is functioning properly.
If the problem persists, see
Troubleshooting A Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1.
Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2.
If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following
steps:
a) Restart the system and press
Hardware Configuration wizard to check the RAID configuration.
See the Lifecycle Controller documentation or online help for information on RAID configuration.
b) Ensure that the hard drive(s) have been configured correctly for the RAID array.
c) Take the hard drive offline and reseat the drive.
d) Exit the configuration utility and allow the system to boot to the operating system.
3.
Ensure that the required device drivers for your controller card are installed and are configured correctly. See the
operating system documentation for more information.
4.
Restart the system and enter the System Setup.
5.
Verify that the controller is enabled and the drives are displayed in the System Setup.
If the problem persists, try troubleshooting the expansion cards or see
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