Dell diagnostics – Dell Studio XPS 7100 (Mid 2010) User Manual

Page 42

Using Support Tools

Dell Diagnostics

If you experience a problem with your

computer, perform the checks in “Lockups and

Software Problems” on page 33 and run the

Dell Diagnostics before you contact Dell for

technical assistance.
It is recommended that you print these

procedures before you begin.

NOTE: Dell Diagnostics works only on

Dell computers.
NOTE: The

Drivers and Utilities disc

is optional and may not ship with your

computer.

See the System Setup section in the Service

Manual to review your computer’s configuration

information, and ensure that the device that

you want to test displays in the system setup

program and is active.
Start the Dell Diagnostics from your hard drive

or from the

Drivers and Utilities disc.

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden

diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display

a screen image, contact Dell (see

“Contacting Dell” on page 57).

Ensure that the computer is connected to an

electrical outlet that is known to be working

properly.
Turn on (or restart) your computer.

When the DELL

™

logo appears, press

immediately. Select Diagnostics from the

boot menu and press .
This may invoke the Pre‑Boot System

Assessment (PSA) on your computer.

NOTE: If you wait too long and the operating

system logo appears, continue to wait until

you see the Microsoft

Windows

desktop;

then, shut down your computer and try again.