Dell PowerVault 50F (Fibre Channel Switch) - Manual (Page 25)

Warranty, Return Policy, and Year 2000 Statement of Compliance: Dell PowerVault™ 50F 8-Port Fibre Channel Switch User's Guide
file:///C|/Users/sharon_anand/Desktop/PowerVault/50f_enug/WARRANT.HTM[3/15/2013 11:27:30 AM]
If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell's
Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return
Materials Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the
warranty period in order for the repair(s) to be covered by the warranty.
NOTE: If you chose one of the available warranty and service options in place of the standard limited three-year warranty
described in the preceding text, the option you chose will be listed on your invoice.
"Total Satisfaction" Return Policy (U.S. and Canada Only)
If you are an end-user customer who bought new products directly from a Dell company, you may return
them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you
are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may
return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price.
In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.
If you are an organization that bought the products under a written agreement with Dell, the agreement may
contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number.
Refer to the chapter titled "Getting Help" in your system's troubleshooting documentation or, for some
systems, the section titled "Contacting Dell" in your system's online guide to find the appropriate telephone
number for obtaining customer assistance. To expedite the processing of your refund or credit, Dell expects
you to return the products to Dell in their original packaging within five days of the date that Dell issues the
Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or
accept the risk of loss or damage during shipment. You may return software for refund or credit only if the
sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product
must be returned with it. For customers who want to return, for refund or credit only, either applications
software or an operating system that has been installed by Dell, the whole system must be returned, along
with any media and documentation that may have been included in the original shipment.
This "Total Satisfaction" Return Policy does not apply to DellWare products, which may be returned under
DellWare's then-current return policy. In addition, reconditioned parts purchased through Dell Spare Parts
Sales in Canada are nonreturnable.
Year 2000 Statement of Compliance for Dell-Branded Hardware Products
Dell-branded hardware products shipped on or after January 1, 1997, are eligible to carry the "NSTL
Hardware Tested Year 2000 Compliant" logo by virtue of formal testing with, and successful completion of,
the National Software Testing Laboratories (NSTL) YMARK2000 test.* Dell will treat a failure to pass the
YMARK2000 test as a covered event under Dell's warranty for the product, subject to the normal warranty
limitations.** For a complete copy of Dell's warranty, see the product's documentation. Dell-branded
hardware products will also recognize the year 2000 as a leap year.
*The YMARK2000 standard tests the ability of system hardware and firmware to support the transition to the
year 2000 (and to recognize leap years, when appropriate, for years 2000 through 2009 inclusive) and not
that of options, operating systems, or applications software. Dell-branded hardware products that pass the
YMARK2000 test conform to BSI-DISC
PD 2000-1.