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Common problems and solutions getting help – Dell Internal PCIe PAL/SECAM/DVB-T Desktop TV Tuner User Manual

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Troubleshooting: Dell™ Internal PCIe PAL/SECAM/DVB

-T Desktop TV Tuner User's

Guide

Common Problems and Solutions

Getting Help

Common Problems and Solutions

Getting Help

If the troubleshooting procedures in this document do not resolve the problem, please contact Dell for technical assistance by visiting

http://www.support.dell.com

or calling 1-800-BUY-DELL.

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Hardware Detection

Problem

Cause

Solution

The hardware not detected by the
Windows operating system

PCIe device is not inserted
properly.

Remove and reinsert the PCIe device into the
computer.

The PCIe slot on the
computer is defective.

Insert the PCIe device into another PCIe slot on
the computer.

Drivers are not installed or
are damaged.

Driver not properly loaded. Run SETUP.EXE from
the Dell Resource CD.

The PCIe device may be bad.

Contact Dell Tech Support.

Video Source

Problem

Cause

Solution

No video is present in computer window

Cables are damaged or
connected incorrectly.

Verify that the cables are correctly installed and
in good condition.

Video source may be
incorrectly set.

Check that correct video source (tuner,
composite, or S-video) is selected in the
software application. Close the application and
restart the computer.

The PCIe device may be bad.

Remove and reinsert the PCIe device into the
computer. If the problem remains, contact Dell
Tech Support.

Audio & Video

Problem

Cause

Solution

No video is present in computer window

Video source may be
incorrectly set.

Choose the proper video source: tuner or S-
video or composite. Ensure that the video
source is powered and connected to the PCIe
device.

Poor performance (video jerky, audio
noisy, etc.)

System may not be optimized
for performance.

Be sure that DMA is enabled for the hard drive.
If you have multiple programs open, close
applications that are not critical.

TV picture is bad

RF signal strength too low,
noisy signal

Verify that other channels work correctly by
changing channels. If all channels are bad,
check the antenna or install an RF amplifier.

No video capture

Application software may
have stopped.

Verify that video is present in the overlay
window on the computer's monitor. If video is
present on the computer's display, then restart
the computer and then the software application.

Cables or video source may
be non-functional.

If no video is present on the computer's display,
check that the cables are connected securely
and the video source is on and operational.

Hard disk is full.

Make room on your hard drive (delete some
files) or use a different hard drive.

No audio capture

Application software may
have stopped.

Verify that video is present in the overlay
window on the computer's monitor. If video is
present on the computer's display, then restart
the computer and then the software application.

Speakers are not connected.

Verify that speakers are connected to the sound
card in the computer.

Audio MUTE is on.

Check that Mute is disabled and Volume is up.

Hard disk is full.

Make room on your hard drive (delete some
files) or use a different hard drive.