Dell Portable Backup Hard Drive - Manual (Page 10)

Troubleshooting 10
Troubleshooting
This section is designed to walk you through troubleshooting steps in
order to identify solutions to commonly experienced issues with USB-
connected external drives.
Issues and Solutions
Steps Symptom Solution
1 Drive is not recognized
by the system a Check the USB connection.
Disconnect and re-connect to a
different USB port.
b Check the connection between the
PC and the drive. The hard drive
LED should turn on if the hard drive
is receiving adequate power.
c Check the USB 3.0 data cable, or try
using an alternate cable.
2 Slow data transfer rate Ensure that the drive is connected to a USB
3.0 port. Refer to the user guide of your
computer manufacturer to determine the
location of the USB 3.0 ports on your
computer.
3 AutoPlay not popping
up a Check the AutoPlay settings in
Windows.
b Open AutoPlay by clicking the Start
button, and then clicking
Control
Panel. In the search box, type
autoplay, and then click
AutoPlay in
the options.
c To turn AutoPlay on, select the Use
AutoPlay for all media and devices
checkbox.