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Dell diagnostics – Dell OptiPlex 330 (Late 2007) User Manual

Page 48

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Quick Reference Guide

If computer problems occur that require help from Dell, write a detailed
description of the error, beep codes, or diagnostic light patterns, record your
Express Service Code and Service Tag below, and then contact Dell from the
same location as your computer.

For an example of the Express Service Code and Service Tag, see "Finding
Information" in your computer

User’s Guide.

Dell Diagnostics

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in
Lockups and Software Problems (see the online

User’s Guide for details) and

run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE:

The Dell Diagnostics works only on Dell™ computers.

NOTE:

The Drivers and Utilities media is optional and may not ship with your

computer.

See

"System Setup" in the online User’s Guide

to review your computer’s

configuration information, and ensure that the device that you want to test
displays in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or from the

Drivers and

Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on
your hard drive.

NOTE:

If your computer cannot display a screen image, contact Dell.

1 Ensure that the computer is connected to an electrical outlet that is

known to be working properly.

Express Service Code:

Service Tag: