Dell C/Dock II Expansion Station - Manual (Page 63)

S y s t e m I n f o r m a t i o n G u i d e 61
To return products, you must contact Dell Customer Service to receive a
Credit Return Authorization Number. See “Getting Help” in your
computer’s online
User’s Guide to find the appropriate contact information
for obtaining customer assistance. To expedite the processing of your refund
or credit, Dell expects you to return the products to Dell in their original
packaging within five days of the date that Dell issues the Credit Return
Authorization Number. You must also prepay shipping charges and insure
the shipment or accept the risk of loss or damage during shipment. You may
return software for refund or credit only if the sealed package containing the
diskette(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, diskette(s), CD(s), power cables, and
other items included with a product must be returned with it. For
customers who want to return, for refund or credit only, either applications
software or an operating system that has been installed by Dell, the whole
system must be returned, along with any media and documentation that
may have been included in the original shipment.
This “Total Satisfaction” Return Policy does not apply to DellWare
products, which may be returned under DellWare's then-current return
policy. In addition, reconditioned parts purchased through Dell Spare Parts
Sales in Canada are nonreturnable.