FORD 2003 F-550 v.1 - Manual (Page 178)

• available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board maynot be available in all states. Ford
Motor Companyreserves the right to change eligibilitylimitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warrantyrepair concerns or vehicle performance concerns as
on Ford and Lincoln Mercurycars and Ford and Lincoln Mercurylight
trucks which are within the terms of anyapplicable written new vehicle
warrantyare eligible for review, except those involving:
• a non-Ford product
• a non-Ford dealership
• sales disputes between customer and dealer except those associated
with warrantyrepairs or concerns with the vehicle’s performance as
designed
• a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
• items not covered bythe New Vehicle Limited Warranty(including
maintenance and wear items)
• alleged personal injury/property damage claims
• cases currentlyin litigation
• vehicles not used primarilyfor family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
• vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibilitymaydiffer according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
• Three consumer representatives
Customer Assistance
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