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Board membership, What the board needs, Customer assistance – FORD 2005 Excursion v.3 User Manual

Page 214

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Board membership

The Board consists of:
• Three consumer representatives
• An authorized dealer representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from authorized dealer management, recognized for their business
leadership qualities.

What the Board needs

To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.

Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
• The file number assigned to your application.
• The toll-free phone number of the DSB’s independent administrator.
Your authorized dealer and a Ford Motor Company representative will
then be asked to submit statements.

To properly review your case, the Board needs the following information:
• Legible copies of all documents and maintenance or repair orders

relevant to the case.

• The year, make, model, and Vehicle Identification Number (VIN) listed

on your vehicle ownership license.

• The date of repair(s) and mileage at the time of occurrence(s).
• The current mileage.
• The name of the authorized dealer(s) who sold or serviced the

vehicle.

• A brief description of your unresolved concern.
• A brief summary of the action taken by the authorized dealer(s) and

Ford Motor Company.

• The names (if known) of all the people you contacted at the

authorized dealer(s).

• A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.

2005 Excursion (hdw)
Owners Guide (post-2002-fmt)
USA
(fus)

Customer Assistance

214