FORD 2012 Focus v.4 - Manual (Page 102)

Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)
Possible Solution(s)
I received a text
that the Vehicle
Health Report
isn’t activated. Your account may
not be activated
on the web site
or you may have
the wrong VIN
(vehicle
identification
number) listed.
• This is a free feature, but you
must first register online to use
it. Ensure that you have
registered your account on the
website.
• Ensure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the
report on the web
site, or I received
a system error. The preferred
dealer
information did
not load correctly. When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging back out. Then, log back
in and change it back to your
preferred dealer and retrieve
the report.
I’m unable to
submit a report.
• This could be
due to your
phone’s
compatibility, bad
signal strength or
your phone may
not be activated
on the web site. • Update your mobile number
in your account on the web site.
• Ensure that you have full
signal strength and that your
Bluetooth volume level has been
turned up.
• Try deleting your phone and
performing a clean pairing.
Entertainment Systems
102
2012 Focus (foc)
Owners Guide, 4th Printing
USA (fus)