FORD 2013 F-550 v.3 - Manual (Page 466)

Voice command issues
Issue Possible
cause(s)
Possible solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
• You may be
using the wrong
voice commands,
OR
• You may not be
saying the name
exactly as it is
saved, OR
• Contacts in your
phonebook may be
very short and
similar, or they
may contain
special characters,
OR
• Your phonebook
contacts may be
saved in CAPS. • Review the phone voice
commands at the beginning of the
phone section.
• Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe Wilson”.
• The system works better if you
list full names, such as “Joe
Wilson” rather than “Joe”.
• Do not use special characters
such as 123 or ICE, as the system
does not recognize them.
• If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
SYNC® 465
2013 F-250/350/450/550 (f23)
Owners Guide gf, 3rd Printing, December 2012
USA (fus)