FORD 2013 Expedition v.2 - Manual (Page 429)

When you select: You can:
Application Download new software applications (if
available) and then load the desired applications
through your USB port. See the web site for
more information.
Return Exit the current menu.
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Phone Issues
Issue Possible
Cause(s)
Possible Solution(s)
Excessive
background noise
during a phone
call. The audio control
settings on your
phone may be
affecting SYNC
performance. Review your phone’s user guide
regarding audio adjustments.
During a call, I can
hear the other
person but they
cannot hear me. Possible phone
malfunction. Try turning off the device,
resetting the device, removing the
device’s battery, then trying again.
SYNC is not able
to download my
phonebook.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction.
• Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone feature
available on the website.
428 SYNC®
2013 Expedition (exd)
Owners Guide gf, 2nd Printing, October 2012
USA (fus)