FORD 2014 Taurus v.2 - Manual (Page 431)

Voice command issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
understand
what I am
saying.
• You may be
using the wrong
voice commands,
OR
• You may be
speaking too soon
or at the wrong
time. • Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
• Be aware that SYNC’s
microphone is either in your rear
view mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song
or artist.
• You may be
using the wrong
voice commands,
OR
• You may not be
saying the name
exactly as it is
saved, OR
• The system may
not be reading the
name the same
way you are
saying it. • Review the media voice
commands at the beginning of
the media section.
• Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not play
music by Prince and the
Revolution or Prince and the
New Power Generation.
• Make sure you are saying the
complete title, such as “California
remix featuring Jennifer Nettles”.
• If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
• Do not use special characters
in the title as the system does
not recognize them.
430 SYNC®
2014 Taurus
Owners Guide gf, 2nd Printing, September 2013
USA (fus)