FORD 2014 E-450 v.3 - Manual (Page 355)

Phone issues
Issue Possible
cause(s)
Possible solution(s)
SYNC is not
able to
download my
phonebook.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction. • Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone feature
available on the website.
The system
says
Phonebook
Downloaded
but my
phonebook in
SYNC is empty
or is missing
contacts. Limitations on
your phone’s
capability.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
• Remove any pictures or special
ring tones associated with the
missing contact.
354 SYNC®
2014 Econoline (eco)
Owners Guide gf, 3rd Printing, September 2013
USA (fus)