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Sync™ troubleshooting, Sync – FORD 2015 Fusion User Manual

Page 369

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You can:

When you select:

Completely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings.

Master Reset

Download new software applications (if available) and
then load the desired applications through your USB port.
See the web site for more information.

Application

Exit the current menu.

Return

SYNC™ TROUBLESHOOTING

Your SYNC system is easy to use. However,
should questions arise, see the tables
below.

Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.

Phone issues

Possible solution(s)

Possible cause(s)

Issue

Review your phone's manual
about audio adjustments.

The audio control settings
on your phone may be
affecting SYNC perform-
ance.

There is excessive back-
ground noise during a phone
call.

Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.

This may be a possible
phone malfunction.

During a call, I can hear the
other person but they
cannot hear me.

Go to the website to review
your phone's compatibility.

This is a phone-dependent
feature.

SYNC is not able to down-
load my phonebook.

Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.

This may be a possible
phone malfunction.

Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
Use the SYNCmyphone
feature available on the
website.

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Fusion/Mondeo (CC7), enUSA

SYNC™