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Sync – FORD 2015 Focus User Manual

Page 329

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AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Unplug the USB cable from

the phone, wait a moment,

and plug the USB cable

back in to the phone. After a
few seconds, the app should

appear in SYNC's Mobile

Apps Menu. If not, "Force

Close" the application and

restart it.

The USB connection to

SYNC may need to be reset.

My iPhone phone is

connected, my app is

running, I restarted the app

but I still cannot find it on

SYNC.

Try increasing the Bluetooth

volume of the device by

using the device's volume
control buttons which are

most often found on the

side of the device.

The bluetooth volume on

the phone may be low.

I have an Android phone. I

found and started my media
app on SYNC, but there is no

sound or the sound is very

low.

Force close or uninstall the

apps you do not want SYNC
to find. If the app has a "Ford

SYNC" setting, disable that

setting in the app's settings

menu on the phone.

Some Android devices have

a limited number of

bluetooth ports apps can

use to connect. If you have

more AppLink apps on your

phone than the number of

availble Bluetooth ports, you

will not see all of your apps

listed in SYNC's mobile apps

menu.

I can only see some of the

AppLink apps running on my

phone listed in SYNC's

Mobile Apps Menu.

SYNC System Reset

The SYNC system in your vehicle has System Reset feature that can be performed if

the function of a SYNC feature is lost. This reset is intended to restore functionality and

will not erase any information previously stored in the system (Such as paired devices,

phonebook, call history, text messages, or user settings). To perform a System Reset,

press and hold the Seek Up (>>) button while pressing and holding the Radio Power

button. Release both buttons after 2-3 seconds. Please allow a few minutes for the

reset to complete. After a few minutes has passed you can resume using the SYNC

system.

326

Focus (CDH), enUSA, First Printing

SYNC™