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Sync™ troubleshooting, Sync – FORD 2015 Focus User Manual

Page 322

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Voice Command

play

[play] next track

[play] previous track

Play track <1-512>

*

repeat (track | song) [on]

Repeat folder

repeat off

*

(shuffle | random | mix) [on |
(tracks | songs) [on]]

(shuffle | random | mix) (CD [player] |
disc) [on]

Voice Command

(shuffle | random | mix) folder [on]

shuffle off

*

You need to indicate to the system which

track or folder to repeat or shuffle when
using these commands.

SYNC™ TROUBLESHOOTING

Your SYNC system is easy to use. However,
should questions arise, see the tables
below.

Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.

Phone issues

Possible solution(s)

Possible cause(s)

Issue

Review your phone's manual

about audio adjustments.

The audio control settings

on your phone may be

affecting SYNC perform-

ance.

There is excessive back-

ground noise during a phone

call.

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

During a call, I can hear the

other person but they

cannot hear me.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

SYNC is not able to down-

load my phonebook.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

319

Focus (CDH), enUSA, First Printing

SYNC™