Dogtra YS500 - Manual (Page 8)

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1-Year Comprehensive Warranty
Dogtra Company provides the original purchaser with a 1-YEAR WARRANTY
for the iQ Series, EF 3000 Gold, RR Deluxe, YS300, and YS500. The warranty
begins from the date of purchase. For the first year, coverage is for Parts, Labor,
and Accessories.
After the first year, the cost of Parts, Accessories, Labor fees, and Shipping fees
incurred are the customer’s responsibility. Labor fees will be variable depending
on the extent of the work required.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to initiate
repair work under warranty. To register your Dogtra product, log onto our website
at www.dogtra.com, click on the warranty registration link, and fill out the required
information. Registration must be completed within 30 days of purchase. If you do
not have access to a computer, you can call our toll free number at 1-888-811-
9111, and one of our customer service representatives will register the product for
you. If you were unable to register your product within 30 days of purchase, we
will accept all products for repair with a proof of purchase. We strongly
recommend keeping the original receipt. If your product is not registered and a
proof of purchase is not available at the time of service, Dogtra will estimate the
age of the unit by the serial number. Serial number estimates can differ from the
actual purchase date. A serial number estimate is the only method of determining
an approximate date of purchase without product registration or a proof of
purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought secondhand
or as a resold product.
Dogtra DOES NOT replace defective units or provide refunds for products
purchased from us after 30 days from the date of purchase.
Dogtra DOES NOT cover the cost of shipping outside of the Continental United
States.
Issues of replacement and refunds on units purchased less than 30 days from an
authorized dealer must be addressed to the dealer directly. If the products
purchased from an authorized dealer are after 30 days from the date of purchase,
please send the units to Dogtra for service and repair.
Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by
the owner or dog, improper maintenance, and/or lost units. Any water damage on
the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP series,
1400NCP Series, 1500NCP Series, and iQ, and the Water Resistant Receivers of
the RRS, RRD, and RR Deluxe, will not be covered. All replacement costs for
either the transmitter or receiver will be the owner’s responsibility.
The warranty is void if the unit has been altered or an unauthorized person has
damaged the unit while attempting repair work.
Battery replacement by the customer during the first year of the 1-Year
Comprehensive Warranty is not recommended. If the customer chooses to replace
the batteries, any damage to the unit during the change-out by the owner will void
the warranty.
The removal of serial numbers from any Dogtra prodcuts will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have
been found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Trouble Shooting Guide” in the
Owner’s Manual and call customer service at 1-888-811-9111, for technical
support, before sending it to Dogtra for Service.
The cost of shipping products under warranty back to Dogtra is the customer’s
responsibility. Dogtra is not responsible for units damaged or lost in transition to
Dogtra. Dogtra is not responsible for loss of training time or inconvenience while
the unit is in for repair work. Dogtra does not provide loaner units or any form of
compensation during the repair period.
A copy of the sales receipt showing the purchase date may be required before
warranty work is initiated.
Please include a brief explanation outlining the problem and include your name,
address, city/state/zip code, daytime phone number, evening phone number, and
email address. Or you can visit our website at www.dogtra.com for a service
request form. If the repair costs are not covered under warranty, we will call you
for payment information and authorization. For any questions concerning your
Dogtra products, call us toll free at 1-888-811-9111, M-F 8:30AM - 4:00PM,
Pacific Standard Time, or email us at [email protected] for specific repair
inquiries.
A self-addressed stamped envelope should be sent to :
WARRANTY AND REPAIR
Dogtra Company / Repairs
22912 Lockness Avenue
Torrance, CA 90501
U.S.A.
The diagrams and representations in the manual may differ slightly from the actual
product depending on the model type.