Dogtra ARC - Manual (Page 14)

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Maintenance
Basic maintenance
Be sure the rubber-charging cap is securely in place
when the collar is in use. After each training session,
carefully inspect the unit for any missing parts or damage
to the casing. Damaged or broken casing may affect the
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and clean out any dirt or debris.
Storage maintenance
The Dogtra ARC should be fully charged before storing
for extended periods. While in storage, the unit should be
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Store the units in room temperature. Do not keep the units
exposed to extreme climates.
Troubleshooting
If the unit is malfunctioning, please refer to the
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service. If you have any questions or concerns, you may
email them to [email protected], or call customer service
at 1-888-811-9111.
Troubleshooting Guide
1. My dog is not reacting to the collar.
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green LED indicator turns on.
- Be sure the strap is on the dog tight enough so that both
contact points are touching the dog’s skin.
- The contact points may be too short for your dog’s
thick or long coat. Use the included contact point
extensions to extend the length of the contact points.
If you are already using longer contact points, you may
need to trim the hair on the dog’s neck, so that both
contact points are touching the dog’s skin.
- The intensity level may be too low for your dog. Increase
the stimulation until the dog responds, usually by a neck
movement, head shaking, or looking over the shoulders.
The response may be very subtle.
2. The LED indicator light comes on, but I do not feel
any stimulation.
- Your tolerance may be higher than your dog’s. You may
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- The battery may be low, check the LED indicator light on
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10. Code Setting.
- If you have a full charge, and you have done all of the
above, your unit may need to be serviced. Please email us
at [email protected], or call customer service at
1-888-811-9111.