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Cleaning your printer, Serializing your labels, Adjusting print quality (advanced) – Dymo RHINO 5000 User Manual

Page 11: Troubleshooting

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Serializing Your Labels

You can print serialized labels numerically or

alphabetically. Numbers and letters can be

incremented from 1-99.
You can serialize any number or letter by placing

the cursor under the position to be incremented,

such as the number 2 in 123 or the letter B in ABC.

For example, with the cursor under the 2 in 123

and the increment #=3, the resulting labels would

print as 123, 133, and 143.

Figure 10

When the letter Z or the number 9 is reached

during serialization, a letter or number is added to

increase the increment. For example, Z increments

to AA and 9 increments to 10.

When a space is present in a string to be

serialized, only the numbers or letters after the

space are serialized.
To serialize your labels

1. Enter the text for your label.
2. Use the arrow keys to move the cursor under the

letter or number to serialize.

3. Press

.

4. Enter the number of labels you wish to print and

press

G

to begin printing. Enter 1-99 for

numbers and for letters.

To print multiple copies of the same serialized

label, choose +

G

and enter the number of

copies of each label to print. See Printing Multiple

Copies on page 9 and Figure 11.

Figure 11

Adjusting Print Quality (Advanced)

Depending on the label material you choose, you

may need to lighten or darken the print on the label.

Adjusting the print head temperature allows you to

control the print quality (

±

20).

To set the print head temperature

1. Press +

.

2. Use the arrow keys to select the print head

temperature and press .

3. Repeat as necessary until you are satisfied with

the print quality.

Cleaning Your Printer

Your printer is designed to give you long and

trouble-free service, while requiring very little

maintenance.
Clean your printer from time to time to keep it

working properly. Clean the cutter blade each time

you replace the tape cassette.
To clean the cutter blade

1. Remove the tape cassette.
2. Press and hold down the cutter lever to expose

the cutter blade.

3. Use a cotton ball and alcohol to clean both sides

of the blade.

4. Release the cutter lever.
To clean the print head

Clean the print head using the cleaning tool

located inside the tape compartment lid.

You can also use the optional cleaning pen to clean

the cutter blade and print head.

123

133

143

123 123 133 133 143 143

11

Troubleshooting

Review the following possible solutions if you encounter a problem while using your printer.

If you still need assistance, contact DYMO Customer Support for your country. A list of contact numbers for each country

is included on the inside back cover of this User Guide.

Documentation Feedback

We are constantly working to produce the highest quality documentation for our products. We welcome your feedback.

Send us your comments or suggestions about our user guides. Please include the following information with your

feedback:

• Product name, version number, and page number

• Brief description of content (instructions that are inaccurate or unclear, areas where more detail is needed, and so on)

We also welcome your suggestions about additional topics you would like to see covered in the documentation.
Send email messages to: [email protected]
Please keep in mind that this email address is only for documentation feedback. If you have a technical question, please

contact Customer Support.

Error Message/Problem

Solution

No display

• Ensure the printer is turned on.

• Replace discharged batteries.

Poor Print Quality

• Replace discharged batteries.

• Ensure tape cassette is installed properly.

• Clean the print head.

• Replace the tape cassette.

Poor Cutter Performance

Clean the cutter blade. See Cleaning Your Printer.

L=nnnn.n mm (or n.nn”)

Fixed length setting is too small for text.

• Set the fixed length to a size longer than the text, or

• Decrease the amount of text.

Barcode Error

Barcode not allowed on this size label tape.

Insert 19 mm (3/4”) label cassette.

Text Too Long

Exceeded maximum number of characters in buffer.

Delete some or all of the buffer text.

Too many lines

Exceeded maximum number of lines allowed.

Select another format.

Print Error

Undetermined printer error.

Check for label jam, empty label cassette, discharged

batteries, or other problems.

Tape Too Small

Tape size is too small for label content entered.

• Insert a larger size label cassette, or

• Decrease the size of the label content.

No Tape

Label cassette missing or empty.

Insert a new label cassette

Battery low

Batteries almost discharged.

Replace batteries or connect AC power adapter.

Tape Jam

Motor is stalled due to label jam.

• Remove jammed tape and replace label cassette.

• Clean cutter blade.

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