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Business solutions from canon, Case study series – Canon DR-2010C User Manual

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The agency needed to handle a wide variety of document sizes in

the course of handling a case, including small formats such as

driver’s licenses, birth certificates, bar-coded forms,

passports, visas, photos, and hand-written documents.

Each original needed to be captured in high quality to

maintain legibility, yet be small enough to easily share

among colleagues and other governmental agencies.

“Working within the agency’s requirements for a document

scanner that is simple to use, accommodates the widest

possible range of document formats, and eliminates the need

for sorting based on quality or paper type, we determined that

a mix of Canon’s imageFORMULA scanners would be the ideal

fit for the chosen document management system,” continued

Mr. Fischer. “We identified the Canon imageFORMULA

DR-7550C, DR-9050C and DR-X-10C production scanner

models for high-volume locations, imageFORMULA

DR-2010C and DR-2510C compact color scanners for

workgroup-based locations, and the ultra-compact

imageFORMULA ScanFront 220 network scanner to meet

emerging “self-serve” document submittal applications

in front-office and smaller volume remote offices.”

Each scanner was configured with secure network access to the back-end enterprise content

management system so that documents could be properly stored and indexed for immediate

retrieval. Powerful search features and document arrival notification services make it possible

for staff to easily search for documents and assemble key case materials from multiple sources

whether case workers are in the office, working at home or on the road—a process

that used to take days to locate in paper form.

“Collaborating on a case is handled more quickly and easily with our document imaging

system,” said Mr. Fischer. “Case files can be securely shared on the agency’s computer

network or over the Internet. And with our markup, redaction and workflow tools,

case workers can easily communicate, protect confidential information, and deliver

public service entitlements within agreed upon service levels improving caseload

management and decision support effectiveness.”

Business Solutions from Canon

Case Study Series

Canon imageFORMULA DR-9050C

Canon imageFORMULA DR-X10C

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