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Case management solutions – Canon DR-2010C User Manual

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Case Management Solutions

The municipality’s social services agency is unique

among others due to its large geographic scope

and population diversity in terms of its ethnic, cultural

and linguistic characteristics. Yet at the same time

they deliver similar support services such as temporary

financial help, employment services, health coverage,

geriatric care, disability benefits, food assistance, and

administration of various federal programs. Offering

such a wide variety of services is also difficult because

of the myriad of documentation requirements,

forms and applications.

Further complicating their operations, case workers and service centers are widely

distributed throughout the region to facilitate outreach efforts to residents spanning

urban, suburban or rural locations. Case files would often be needed in more than one

location, leading to delays and additional costs to transport them. Furthermore, quick

collaborations with remote colleagues over case files had become nearly impossible.

“Paper evidence is the cornerstone of case management because of the government’s

dependency on form-based processes,” said Mr. Neal Fischer, Principal and Founder

of Hershey Technologies. “Workers spend significant amounts of time collecting,

distributing, and reviewing these documents, often making duplicate copies of case

files throughout the process which further increases

organizational costs.”

Faced with a dwindling budget and ever-increasing workload,

the agency had determined that it was time to change the

way they operated. Their goals were to implement a

document management system that assured the visual

integrity of each document in a highly-standardized format,

promoted secure collaboration with individuals in and out

of the office, facilitated quick indexing and searching

capabilities, and ultimately automate each step of the

process in a way that would meaningfully improve

productivity and reduce costs.

Case Management Solutions

Mr. Neal Fischer, Principal and Founder

of Hershey Technologies

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