Revel C50 - Manual (Page 18)

OBTAINING SERVICE
We take great pride in our dealers. Experience, dedication, and
integrity make these professionals ideally suited to assist with our
customers’ service needs.
If your Revel component requires service, please contact your
dealer. Your dealer will then decide whether the problem can be
remedied locally, whether to contact Madrigal for further service
information or parts, or to obtain a Return Authorization. The
Madrigal Technical Services Department works closely with your
dealer to solve your service needs expediently.
Return authorization must be obtained from Madrigal’s Technical
Services Department BEFORE a unit is shipped for service.
It is extremely important that information about a problem be
explicit and complete. A specific, comprehensive description of the
problem helps your dealer and the Madrigal Technical Services
Department locate and repair the difficulty as quickly as possible.
A copy of the original bill of sale will serve to verify warranty status.
Please include it with the component when it is brought in for
warranty service.
All returned units must be properly packaged in their original
packing material, and the proper return authorization numbers
must be marked on the outer carton for identification. If the
packaging to protect the unit is in our opinion or that of our
dealer inadequate to protect the unit, we reserve the right to
repackage it for return shipment at the owner’s expense. Neither
Madrigal nor your dealer can be responsible for shipping dam-
age due to improper (i.e., non-original) packaging.
Your dealer can order a new set of shipping materials for you if you
need to ship your component and no longer have the original
materials, or if they are in poor condition. There will be a charge
for this service. We strongly recommend saving all packing materi-
als in case you need to ship your unit some day.
For more information, see your Revel dealer, or contact:
Madrigal
P.O. Box 781, 2081 South Main Street
Middletown, CT 06457 USA
Voice: (860) 346-0896
FAX: (860) 346-1540
Internet: www.madrigal.com
REVEL PERFORMA C50
Owner’s Manual
18
WARNING
IMPORTANT