E-flite Ultra Micro 4-Site BNF User Manual

Page 17

Law: These Terms are governed by Illinois law (without regard to conflict of law

principals).

Safety Precautions

This is a sophisticated hobby Product and not a toy. It must be operated with caution

and common sense and requires some basic mechanical ability. Failure to operate

this Product in a safe and responsible manner could result in injury or damage

to the Product or other property. This Product is not intended for use by children

without direct adult supervision. The Product manual contains instructions for safety,

operation and maintenance. It is essential to read and follow all the instructions and

warnings in the manual, prior to assembly, setup or use, in order to operate correctly

and avoid damage or injury.

Questions, Assistance and Repairs

Your local hobby store and/or place of purchase cannot provide warranty support

or repair. Once assembly, setup or use of the Product has been started, you must

contact Horizon directly. This will enable Horizon to better answer your questions

and service you in the event that you may need any assistance. For questions or

assistance, please direct your email to [email protected], or call

877.504.0233 toll free to speak to a service technician.

Inspections or Repairs

If this Product needs to be inspected or repaired, please call for a Return

Merchandise Authorization (RMA). Pack the Product securely using a shipping carton.

Please note that original boxes may be included, but are not designed to withstand

the rigors of shipping without additional protection. Ship via a carrier that provides

tracking and insurance for lost or damaged parcels, as Horizon is not responsible for

merchandise until it arrives and is accepted at our facility. A Service Repair Request is

available at www.horizonhobby.com on the “Support” tab. If you do not have internet

access, please include a letter with your complete name, street address, email

address and phone number where you can be reached during business days, your

RMA number, a list of the included items, method of payment for any non-warranty

expenses and a brief summary of the problem. Your original sales receipt must

also be included for warranty consideration. Be sure your name, address, and RMA

number are clearly written on the outside of the shipping carton.

Warranty Inspection and Repairs

To receive warranty service, you must include your original sales receipt verifying the

proof-of-purchase date. Provided warranty conditions have been met, your Product

will be repaired or replaced free of charge. Repair or replacement decisions are at the

sole discretion of Horizon Hobby.

Non-Warranty Repairs

Should your repair not be covered by warranty the repair will be completed and

payment will be required without notification or estimate of the expense unless the

expense exceeds 50% of the retail purchase cost. By submitting the item for repair

you are agreeing to payment of the repair without notification. Repair estimates are

available upon request. You must include this request with your repair. Non-warranty

repair estimates will be billed a minimum of ½ hour of labor. In addition you will be

billed for return freight. Please advise us of your preferred method of payment.

Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard,

American Express, and Discover cards. If you choose to pay by credit card, please

include your credit card number and expiration date. Any repair left unpaid or

unclaimed after 90 days will be considered abandoned and will be disposed of

accordingly. Please note: non-warranty repair is only available on electronics and

model engines.