Blizzard Lighting Kontrol 5(Rev. B) - Manual (Page 17)

KONTROL 5 Manual Rev B.
Page 17
© 2012-13 Blizzard Lighting, LLC.
ALL RIGHTS RESERVED
4.2 Keeping Your KONTROL 5 As Good As New
The KONTROL 5 you’ve received is a rugged, tough piece of pro lighting
equipment, and as long as you take care of it, it will take care of you. That
said, like anything, you’ll need to take care of it if you want it to operate as
designed. You should absolutely keep the unit clean, especially if you are
using it in an environment with a lot of dust, fog, haze, wild animals, wild
teenagers or spilled drinks.
Cleaning the surface routinely with a suitable cleaner is useful for keeping the
faders clean and in good operating condition.
In transit, keep the controller in a case. You wouldn’t throw a prized guitar,
drumset, or other piece of expensive gear into a gear trailer without a case,
and similarly, you shouldn’t even think about doing it with your shiny new
lighting controller.
Common sense and taking care of your controller will be the single biggest
thing you can do to keep it running at peak performance and let you worry
about designing a great light show, putting on a great concert, or maximizing
your client’s satisfaction and “wow factor.” That’s what it’s all about, after all!
4.3 Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But,
like any complex piece of equipment designed and built by humans, once in
a while, something doesn’t go as planned. If you find yourself with a fixture
that isn’t behaving like a good little fixture should, you’ll need to obtain a
Return Authorization (RA).
Don’t worry, this is easy. Just send an e-mail to support@blizzardlighting.
com, and we’ll issue you an RA. Then, you’ll need to send the unit to us
using a trackable, pre-paid freight method. We suggest using USPS Priority
or UPS. Make sure you carefully pack the fixture for transit, and whenever
possible, use the original box & packing for shipping.
When returning your controller for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email
address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the fixture. Please remember that
any shipping damage which occurs in transit to us is the customer’s responsi-
bility, so pack it well!
4.4 Shipping Issues
Damage incurred in shipping is the responsibility of the shipper,
and must be reported to the carrier immediately upon receipt of the
items. Claims must be made within seven (7) days of receipt.