Blizzard Lighting CSI Xtreme The Puck (Rev A) - Manual (Page 14)

Page 14
The Puck CSI Xtreme User Manual Rev. A Copyright (c) 2013 Blizzard Lighting, LLC
5. APPENDIX
Keeping Your Puck CSI ™ Xtreme As Good As New
The fixture you’ve received is a rugged, tough piece of pro lighting equipment, and as long
as you take care of it, it will take care of you. That said, like anything, you’ll need to take
care of it if you want it to operate as designed. You should absolutely keep the fixture
clean, especially if you are using it in an environment with a lot of dust, fog, haze, wild
animals, wild teenagers or spilled drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve the quality of
light output. Keeping the fans free of dust and debris will keep the fixture running cool and
prevent damage from overheating.
In transit, keep the fixtures in cases. You wouldn’t throw a prized guitar, drumset, or other
piece of expensive gear into a gear trailer without a case, and similarly, you shouldn’t even
think about doing it with your shiny new light fixtures.
Common sense and taking care of your fixtures will be the single biggest thing you can do
to keep them running at peak performance and let you worry about designing a great light
show, putting on a great concert, or maximizing your client’s satisfaction and “wow factor.”
That’s what it’s all about, after all!
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry about sending
a defective unit back, or sending a unit in for service. But, like any complex piece of equip-
ment designed and built by humans, once in a while, something doesn’t go as planned. If
you find yourself with a fixture that isn’t behaving like a good little fixture should, you’ll
need to obtain a Return Authorization (RA).
Don’t worry, this is easy. Just send an email to [email protected], and we’ll is-
sue you an RA. Then, you’ll need to send the unit to us using a trackable, pre-paid freight
method. We suggest using USPS Priority or UPS. Make sure you carefully pack the fixture
for transit, and whenever possible, use the original box & packing for shipping.
When returning your fixture for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the fixture. Please remember that any shipping
damage which occurs in transit to us is the customer’s responsibility, so pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and must be re-
ported to the carrier immediately upon receipt of the items. Claims must be made
within seven (7) days of receipt.