Western Digital My Passport (Unencrypted drives) User Manual - Manual (Page 50)

MY PASSPORT
USER MANUAL
TROUBLESHOOTING – 46
Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting section
or visit our support Web site at
http://support.wdc.com and search our knowledge base
for more help.
Installing, Partitioning, and Formatting the Drive
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create par-
titions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32
when reformatting the drive, download the External USB/FireWire FAT32 Formatting Util-
ity from http://support.wdc.com/product/download.
Windows users can avoid these size limitation by formatting the drive to NTFS using
either the Windows Disk Management utility or similar third-party software. For further
details, see:
• Answer ID 291 at http://support.wdc.com
• Article IDs 314463 and # 184006 at support.microsoft.com
• The appropriate third-party software documentation or support organization
Frequently Asked Questions
Q: Why is the drive not recognized under My Computer or on the computer desktop?
A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed
before connecting your WD USB 2.0 external storage product. The drive is not
recognized correctly unless USB 2.0 root hub and host controller drivers are
installed. Contact the adapter card manufacturer for installation procedures.
Q: Why won't my computer boot when I connect my USB drive to the computer before
booting?
A: Depending on your system configuration, your computer may attempt to boot from
your WD portable USB drive. Refer to your system’s motherboard BIOS setting
documentation to disable this feature or visit
http://support.wdc.com and see
Knowledge Base answer ID 1201. For more information about booting from external
drives, refer to your system documentation or contact your system manufacturer.
Q: Why is the data transfer rate slow?
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver
installation of the USB 3.0 or USB 2.0 adapter card or a system that does not
support USB 3,0 or USB 2.0.
How to Answer ID
„ Partition, and format a WD drive on Windows (7, Vista, XP, 2000) and Mac OSX 3865
„ Reformat from Mac GPT to Windows XP NTFS 3645
„ Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647
„ Obtain and reinstall the original software included with this product 1425
„ Format a WD hard drive in FAT32* (for use in both Windows and MAC OSX) 291
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