Ultralife CH0004 - Manual (Page 14)

5 CUSTOMER ASSISTANCE
5.1 Warranty Information
Warranty Statement
4 years for equipment shipped after May 1, 2004.
3 years for equipment shipped prior to May 1, 2004.
Ultralife Corporation warrants to its customers that the products it manufactures and sells will be free
from defects in materials and workmanship for a period of four (4) years for equipment shipped after
May 1, 2004.
This warranty shall not apply to any defect, failure or damage caused by improper use or inadequate
maintenance and care. Ultralife shall not be obligated to provide service under this warranty to
repair, service, or modify these products.
In order to obtain service under this warranty, customers must return a failed unit to Ultralife Corp
with a description of the failure, contact information (in case questions arise and to speed up
processing of guarantee claims) and finally a return shipping address. Ultralife Corp will return any
failed unit at Ultralife’s cost.
NOTE: This warranty does not apply to batteries supplied by Ultralife Corp. All
batteries supplied by Ultralife Corp are warranted for one (1) year from date of
shipment.
5.2 Contact/Return Information
Please call (315) 332-7100 to obtain an RMA number prior to returning any failed unit(s) to:
Ultralife Corporation
2000 Technology Parkway
Newark, New York 14513
Phone: (315) 332-7100
Fax: (315) 331-7800
CH0004 Operation Manual
Newark, New York | 315-332-7100 | Fax: 315-331-7800
©2010 Ultralife Corporation • www.ultralifecorp.com • All specific subject to change without notice
The information contained herein is for reference only and does not constitute a warrant of performance • 30 SEP 10 UBI-5157 Rev: E
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