Jabra PRO 930 User Manual - Manual (Page 26)

26
english
8. SUPPORT
8.1 FAQS AND TROUBLESHOOTING
Q How do I pair my headset with the Jabra PRO 930 base?
a Dock the headset with the base to initiate pairing. Pairing will occur
automatically, unless the base is currently linked with a primary headset (a
headset already paired with the base). alternatively you can force pair a new
primary headset, if there is currently a primary headset already paired with
the base.
Q Can I pair my headset directly with a third-party DECT phone, or base?
a no. the headset can only be paired with a Jabra PRo 930 base.
Q Why doesn’t my computer detect the Jabra PRO 930?
a try connecting the base to another Usb port on the PC. It is recommended
to have a direct connection between the base and Usb port (without a Usb
hub). If available, run the softphone audio wizard.
Q Why doesn’t my headset work with my softphone?
a Check the following:
• ensure the headset battery is charged. the base battery icon will be
blinking green when charging,
or solid green when charged.
• ensure the headset is in range of the base. the range is up to 120 m,
depending on environment.
• ensure the headset and base are paired. to initiate pairing, dock the
headset.
• ensure the Jabra 930 is selected and configured in your softphone settings.
Q Why can I not hear sound or listen to music from my PC in my headset?
a Check the following
• ensure the Jabra PRo 930 is set as the current audio device in Windows
sound and audio Devices control panel, and in your softphone software.
• ensure the audio link to your PC is active. Right-click the Jabra Device icon
in the Windows taskbar,
and select open audio Link, or double-tap the multi-function button on
the headset.