ECOXGEAR IRD4000: Allegro - Manual (Page 40)

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Troubleshooting
Please read the User’s Guide carefully to ensure proper use of your system and to enjoy
your Allegro’s basic and advanced features.
Please keep this User’s Guide for future reference. If you experience any trouble with your wireless
internet radio ALLEGRO, then you may find it useful to visit the help section on our webpage:
http://grace.reciva.com/ , or http://www.reciva.com
If you have trouble connecting ALLEGRO to your wireless network, these steps may help to resolve the
problem:
1. Confirm a WiFi connected PC can access and browse the internet (web) using the same network.
2. Check that a DHCP server is available, or that you have configured a static IP address on ALLEGRO.
You can configure a static IP address on ALLEGRO using the menu item ‘Setting - Network Config -
Edit Config’, and then select ‘No’ for ‘Auto (DHCP)’.
3. Check that your network’s firewall is not blocking any outgoing ports. As a minimum, ALLEGRO
needs access to UDP and TCP ports 80, 554, 1755, 5000, 6000 and 7070.
4. Check your access point does not restrict connections to particular MAC addresses. You can view
ALLEGRO’s MAC address using the menu item ‘Setting - Network Config - View Config - MAC
address’.
5. If you have an encrypted network, check that you have entered the correct key or pass phrase into
ALLEGRO. Remember that text-format keys are case sensitive. If, when attempting to connect to an
encrypted network, your radio displays: ‘Wireless error’ followed by a 5-digit number, then please
ensure that you enter the correct pass phrase for the network. If the problem persists, then you may
need to consult your network configuration.
If your radio can connect to the network successfully, but is unable to play particular stations, it may be
due to one of the following causes:
1. The station is not broadcasting at this time of the day (remember location may be different time zone)
2. The station has reached the maximum allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on ALLEGRO is out of date.
5. The internet connection between the server (often located in a different country) and you is slow.
Try using a PC to play back the stream via the broadcaster’s web site. If you can play back the station
with a PC, use the form at http://grace.reciva.com/ , or contact us at http://www.gracesupport.com/ to
notify us so that we can change the station data that may be accessed by your ALLEGRO at a future
date.