Allworx Call Assistant 2_5 - Manual (Page 9)

Call Assistant 2.5 Quick Reference Guide
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respective owners.
Revised: April 19, 2013
Page 5
3.2 Switchboard View
The Switchboard view is a tabbed area showing the Company Directory, Auto Attendants, Parked
Calls, Call Queues, Call Monitors, Call History, Active Calls and Favorites.
• Directory
– displays all extensions configured in the Allworx system. Each box shows the
extension number and user’s name (or description).
Extensions display phone icons
when assigned as the internal caller ID of an Allworx IP or
analog handset. Hot desk phone icons are displayed for users logged into Allworx IP
handsets. The phone icon will be removed from the user’s original extension entry. For
extensions that are assigned to more than one handset, entries are displayed for each of the
handsets. In the above example, there is an entry for both Ian Troy’s office phone and his
lab phone.
The current status of each Allworx IP or analog handset is shown through the use of color:
Color State
Green Ringing
Red Active
Gray Idle
Amber Do Not Disturb
Note: Extensions for non-Allworx handsets will always be gray.
Each entry will display the following mouse fly-over hints:
o Handset state (extensions assigned to Allworx IP and analog handsets only)
o Extension
o Name (or description)
o Presence (user extensions only)
The System Administrator can limit or remove the visibility of handsets within the Directory
tab. The following settings are available, on the server Admin page:
o Normal – handset extension and status are visible.
o Hide Status - handset extension is visible but its status is suppressed.
o Hide Completely – handset extension and status are not visible.