Apple AppleCare Protection Plan for Apple Display - Manual (Page 16)

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7. Your Responsibilities
To receive service or support under the Plan, you agree to comply with the following:
(i) Provide your Plan Agreement Number and a copy of your Plan’s original proof of purchase, if
requested;
(ii) Provide information about the symptoms and causes of the issues with the Covered Equipment;
(iii) Respond to requests for information, including but not limited to the Covered Equipment serial
number, model, version of the operating system and software installed, any peripherals devices
connected or installed on the Covered Equipment, any error messages displayed, actions taken
before the Covered Equipment experienced the issue and steps taken to resolve the issue;
(iv) Follow instructions Apple gives you, including but not limited to refraining from sending Apple
products and accessories that are not subject to repair or replacement service and packing the
Covered Equipment in accordance with shipping instructions;
(v) Update software to currently published releases prior to seeking service; and
(vi) Make sure to backup software and data residing on the Covered Equipment. APPLE MAY
REINSTALL THE COVERED EQUIPMENT’S ORIGINAL SOFTWARE CONFIGURATION AND
SUBSEQUENT UPDATE RELEASES WHILE PERFORMING SERVICE, WHICH WILL RESULT IN THE
DELETION OF ALL SOFTWARE AND DATA THAT RESIDED ON THE COVERED EQUIPMENT PRIOR
TO SERVICE. DURING APP FOR IPOD SERVICE, APPLE WILL DELETE THE CONTENTS OF THE IPOD
AND REFORMAT THE STORAGE MEDIA. Apple will return your iPod or provide a replacement
iPod as the iPod was originally configured, subject to applicable updates. Apple may install iPod
OS updates as part of hardware service that will prevent the iPod from reverting to an earlier
version of the iPod OS. Third party applications installed on the iPod may not be compatible or
work with the iPod as a result of the iPod OS update. You will be responsible for reinstalling all
other software programs, data and passwords.
8. Limitation of Liability
FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS
OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND
REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. NOTHING IN THIS PLAN SHALL
PREJUDICE CONSUMER RIGHTS GRANTED BY THE APPLICABLE MANDATORY LAWS, INCLUDING