Apple AppleCare Protection Plan for Apple Display - Manual (Page 11)

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3.3 Technical Support
During the Coverage Period, Apple will provide you with access to telephone and web-based
technical support resources. Technical support may include assistance with installation,
launch, configuration, troubleshooting, and recovery (except for data recovery), including
storing, retrieving, and managing files; interpreting system error messages; and determining
when hardware service is required. Apple will provide support for the then-current version
of the supported software, and the prior Major Release. For purposes of this section, “Major
Release” means a significant version of software that is commercially released by Apple in a
release number format such as “1.0” or “2.0” and which is not in beta or pre-release form. The
scope of technical support provided to you will vary according to your Plan.
3.4 Scope of Technical Support
(i) Under APP for Mac, Apple will provide technical support for the Covered Equipment,
Apple’s operating system software (“Mac OS”) and Apple-branded consumer applications
pre-installed with the Covered Equipment (“Consumer Software”). Apple will also
provide technical support using the graphical user interface for server administration
and network management issues on Apple’s operating system server software (“Mac OS
Server”) on a Mac.
(ii) Under APP for iPod, Apple will provide technical support for the Covered Equipment,
iPod OS and software applications that are pre-installed with the Covered Equipment
(both referred to as “iPod Software”) and connectivity issues between the Covered
Equipment and a “Supported Computer”, meaning a computer that meets the Covered
Equipment’s connectivity specifications and runs an operating system that is supported
by the Covered Equipment.
(iii) Under APP for Apple Display, Apple will provide technical support for the Covered
Equipment and connectivity issues between the Covered Equipment and a Supported
Computer.
(iv) Under APP for Apple TV, Apple will provide technical support for the Covered
Equipment, software applications that are pre-installed with the Covered Equipment
(“Apple TV Software”) and connectivity issues between the Covered Equipment, a