L.B. White Portable Gas Heaters - Manual (Page 99)

Warranty Returns
Warranty
Guidelines
8.2
Warranty R Returns
To complement L.B. White’s warranty, the following has been
written to simplify the warranty return policy. Our goal is to
process warranty returns and issue the appropriate credit to
you as promptly as possible. Your cooperation in following
the procedures listed below will help us achieve our goal.
1. Units and Sub-Assemblies
A. Defective heaters and sub-assemblies may be
returned to L.B. White by authorized L. B. White
service dealers by obtaining factory approval and a
Return Authorization Number prior to any return
shipment. The following information must be
supplied when requesting a Return Authorization
Number:
1. Complete heater model and serial number
2. Customer's name and address
3. Date sold
4. Date installed
5. Date failed
6. Probable cause of equipment failure
B. The Return Authorization Number must be shown
on all transmitting paperwork and marked on the
outside of the merchandise return carton. A
warranty card on file at L.B. White will
automatically qualify the unit, sub-assembly, or
component for a 12-month warranty from date of
purchase if the material being returned is found
defective. Items must be returned freight
PREPAID.
2. Parts
Authorized L.B. White service dealers can return
defective service parts, qualified for warranty under
the L.B. White Warranty Policy, as follows:
A. By using L.B. White Material Return Tags. Prior
factory approval is not required in this case. A
Material Return Tag must be filled out completely
and attached to each defective part being
returned. Material Return Tags are available from
L. B. White upon request.
B. By using the Return Authorization Number
procedure described in A. above.
All items must be returned freight PREPAID. Out of
warranty parts require factory approval and a
Return Authorization Number prior to being
returned.
3. Credit
Credit will be issued if inspection indicates:
A. The item is defective
B. The item is within the warranty period
C. Failure is due to normal use
L.B. White is not responsible for the labor cost of removal of
a defective product or part, or damages due to removal, or
expenses incurred in shipping the product or part to or from
L.B. White's plant, or the installation of the repaired or
replaced product or part.
Return oof N New IItems ffor C Credit
1. Factory Approval
Factory approval and a Return Authorization Number
must be obtained before any new product or part is
returned to L. B. White or credit may not be issued.
2. Freight
All iitems rreturned ffor ccredit m must bbe sshipped ffreight
prepaid.
3. Restocking Charge
A 15% restocking charge will apply provided the item
is new and in unused condition. Additional charges
will be made if reconditioning or new packaging is
required.
4. Item Shipped Incorrectly
If the item was shipped in error, L.B. White will
authorize shipping freight collect and rescind the 15%
restocking charge if Step 1 above is followed.
5. Materials Return Tag
All parts returned to L.B. White must be accompanied
by a Materials Return Tag with the Return
Authorization Number. A separate tag is required for
each part.
Shipping D Damage
1. Parcel Post
All Parcel Post claims for damages or shortages must
be made to L.B. White within 20 days of date of
shipment.
2. Truck or United Parcel Service
Damage claims should be made by the customer
directly to the carrier or UPS.